Charles William ("we", "us") is committed to protecting and respecting your privacy, and complying with The Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR). This policy sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed. Please review this policy carefully to understand our views and practices regarding your personal data and how it will be treated.

 

 

Information We May Collect From You

In order to provide you with best service we can we may collect the following data from you:

 

Information you give us.
When you fill out and submit forms on our website (www.charles-william.com), such as registration, contact or viewing/valuation request forms, or contact us via email or phone, then you may provide us with personal information. This information may include your name, address, phone number and email address, or your property search criteria.

 

Information we collect about you.
When you visit this website we may collect technical information from you such as your IP address, browser and version, along with analytic information about your visit such as the full Uniform Resource Locators (URL) clickstream to, through and from the website and time spent on each page. This information is anonymous and cannot be used to personally identify you.

 

 

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you accept our Cookie notice. Cookies contain information that is transferred to your computer's hard drive.

 

When you visit our website, we use Analytics performance cookies to collect information so that we can analyse how you use our website. These cookies don't collect information that identifies you. All information these cookies collect is anonymous and is only used to improve how our website works.

 

You can delete existing cookies off your hard drive and choose to block new cookies from our website. You can find out how to do this by visiting http://www.allaboutcookies.org/manage-cookies/.

 

How to opt out of Analytics

To opt out of Analytics you can decline cookies via the Cookie Policy notice at the bottom of our website.

 

 

Uses Made of the Information

We use information held about you in the following ways:

 

Information you give us. We will use this information to help us:

• carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us
• send you details of any properties that match your criteria
• notify you of any changes to our services which may affect you
• ensure that our website is presented in the most effective way for you and the device you are using to access it

 

Information we collect from you. We will use this information to help us:

• administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
• improve the way content on our website is presented to you and the device you are using to access it
• keep our website safe and secure

 

 

Disclosure of Your Information

We may share your information with any members or subsidiaries of Charles William as defined in section 1159 of the UK Companies Act 2006.

 

We may also share your information with the following third parties:

 

• business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
• analytics and search engine providers that assist us in the improvement and optimisation of our website

 

 

Where We Store Your Personal Data

The data that we collect from you will be transferred to, and stored at, a destination within the European Economic Area ("EEA").

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site; consequently, please note that we do not accept any responsibility for any risks in transmission of data (to the extent that such liability can be lawfully excluded). Once we have received your information, we will use procedures and security features to seek to prevent unauthorised access.

 

 

Retention

We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

 

Your Rights

You have the right to opt-in to marketing and to subsequently ask us not to process your personal data for marketing purposes. You can opt-in to marketing by checking certain boxes on appropriate forms which we use to collect your data. You can exercise the right to subsequently opt-out of marketing at any time by informing us of this by contacting us at info@charles-william.com.

 

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to those third party websites.

 

 

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

 

Changes to Our Privacy Policy

Any changes which we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. We encourage you to periodically review this policy for the latest information on our privacy practices.

 

 

Contact

If you have any questions, comments and requests regarding this privacy policy, please contact us at info@charles-william.com.